PRIVACY POLICY
Introduction
At Heavenly Home Funeral Services, we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, website, or staff.
Information We Collect
We may collect the following types of information:
Personal details (e.g., name, phone number, email address)
Service preferences and funeral planning details
Payment information (processed securely through third-party providers)
Any correspondence or communication you have with us
How We Use Your Information
We use your information to:
Provide and manage funeral services
Respond to inquiries and provide customer support
Offer grief support resources
Process payments and manage pre-planning arrangements
Comply with legal obligations
Information Sharing
We do not sell or rent your personal information. We may share information only with:
Authorized staff and partners involved in providing our services
Third-party service providers (e.g., payment processors), under confidentiality agreements
Legal authorities, when required by law
Data Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access through secure systems and staff training.
Your Choices
You can contact us to:
Access or update your personal information
Request deletion of your data
Opt out of any marketing communication